CONCORD, NH — The city of Concord is alerting customers and golfers of the Beaver Meadow Golf Course who may have been at the facility last weekend that another customer has contracted COVID-19. The city was informed of the case Tuesday. The customer was on the premises between the hours […]
customer
SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX
SugarCRM Inc., the innovator of time-aware CX, today announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging for omnichannel customer service and support. SugarLive seamlessly embeds Amazon Connect’s advanced, omnichannel contact center capabilities into Sugar Serve’s intuitive Service Console, empowering teams with powerful […]
Khoros Announces the Khoros Kudos Award Winners for Excellence in Digital Customer Engagement
Awards give “kudos” to industry-leading brands revolutionizing CX with Khoros’ software and services for digital care, messaging, chat, online communities, and social media marketing Khoros, a global leader in digital-first customer engagement software, today announced the winners and finalists of its first annual Khoros Kudos Awards. The awards recognized brands […]
Kristin Carrico Named Senior Vice President of Customer Experience at Mindbody
SAN LUIS OBISPO, Calif., Oct. 14, 2020 /PRNewswire/ — Mindbody, the leading technology platform for the wellness industry, today announced the latest addition to its leadership team with the hiring of Kristin Carrico as Senior Vice President of Customer Experience. Carrico is a seasoned executive with a wide variety of experience working […]
How Financial Services Can Enhance The Digital Customer Experience In The Pandemic Age
/https://specials-images.forbesimg.com/imageserve/5f85b4bb9374655d8354a71a/0x0.jpg)
CEO at Urjanet, helping organizations impact people, planet and profits using our innovative cloud-based data service. getty Digital transformation in banking and lending has been underway for several years, but the pace is accelerating as a result of the Covid-19 pandemic. As banks pivot from branch footprint expansion to an omni-channel […]
3 Ways To Deliver Effortless Customer Experiences
/https://specials-images.forbesimg.com/imageserve/5f6e711a4be77931140c7bf3/0x0.jpg)
Getty Images In stressful times, customers crave simplicity. 2020 is challenging customer service leaders in ways few of us could ever have predicted. Customer-demand fluctuations, fractures in supply chains, workforce disruption, and rapidly evolving government policies have stressed organizations all at once. Meanwhile, COVID-19 has caused customer anxiety levels to […]
Which? unveils top-rated mortgage lenders as pandemic hits customer service
First Direct, Nationwide and Coventry Building Society have been rated the UK’s top mortgage lenders, according to a new study by Which? Which? carried out a survey of more than 3,600 mortgage-holders. First Direct achieved excellent customer scores and was also rated highly for the transparency of its charges and […]
Mitchell Names CCMSI a 2020 mPower Customer Award Winner
SAN DIEGO, Oct. 13, 2020 /PRNewswire/ — Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced that Cannon Cochran Management Services, Inc. (CCMSI) has been named a 2020 mPower Customer Award winner. CCMSI transformed their businesses through artificial intelligence (AI) to […]
Alkira Raises $54M Series B for Network Cloud Offering Following Transformative Customer Deployments
The Alkira Network Cloud Offers Dramatic Simplification and Agility Across Hybrid and Multi-Cloud Networks with Integrated Network and Security Services Alkira®, Inc., the Network Cloud pioneer, announced today a $54M Series B funding led by Koch Disruptive Technologies (KDT) with participation from Sequoia Capital, Kleiner Perkins, GV (formerly Google Ventures), […]
TNS Launches New Financial Markets Online Customer Monitoring Solution
TNS Launches New Financial Markets Online Customer Monitoring Solution Transaction Network Services (TNS) is launching TNS Oculus, a new online portal that provides financial markets customers visibility into their TNS services, including performance and utilization tracking. The easy to learn, intuitive interface gives users real-time insight into their network performance, […]
Salesforce Live – DPD delivers on customer experience agenda during COVID-19
(Image sourced via DPD website) DPD prides itself on being the premium parcel delivery and logistics service in the UK. It knows that it isn’t the cheapest provider in the market, but it aims to prove its value by delivering a stellar customer service. This has been put to the […]
Technisys Customer ATB Financial Introduces New Digital-Only Banking App
Cyberbank was selected by ATB following an extensive review of 160 digital core banking providers worldwide. Tweet this John Tarnowski, executive vice president at ATB Financial said: “With Brightside, we’ve created a seamless digital experience so Albertans can have more time to focus on the things they love and save […]
Colo Atl Launches Customer Portal Powered by Carma
ATLANTA and DENVER, Oct. 13, 2020 /PRNewswire/ — Colo Atl, an American Tower company, is announcing its new customer-facing portal available at portal.coloatl.com. Colo Atl customers can now initiate new requests, review existing installations, and check the status of service delivery on a mobile-responsive website, directly linked to the operational data […]
EFCU deploys Enacomm biometric voice banking tech for upgraded customer service
Nevada-based Elko Federal Credit Union (FCU) has secured a biometrics technology solution with the aim of offering more secure voice banking and intelligent Interactive Voice Response (IVR) services for its customers. Enacomm, a fintech company known for supplying equipment for credit unions, banks as well as credit card and payments […]
DeepTarget Utilizes Machine Learning Algorithms to Improve Customer Experience
MADISON, Ala.–(BUSINESS WIRE)–DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications across digital channels for banks and credit unions, announced its use of leading-edge machine learning techniques partnered with historical, proprietary data to help community financial institutions complete more transactions, open more accounts […]
Invoca Study Finds Increased Role of Website Experience and Customer Service in Big-Ticket Purchases During COVID-19
SANTA BARBARA, Calif., Oct. 12, 2020 /PRNewswire/ — There’s no denying that the COVID-19 pandemic has impacted our lives: it is changing the way we work, how we interact with family and friends, and the way we shop. A new report from Invoca, “High-Stakes Purchases and Consumer Confidence in the […]
Adobe Adds AI Customer Experience Capabilities to Intelligent Services
Adobe today introduced Content and Commerce AI and Real-time CDP within Intelligent Services, a suite of artificial intelligence tools for marketers. Built on Adobe Experience Platform and powered by Adobe’s Sensei AI technology, Content and Commerce AI, when combined with Adobe Experience Manager, can tell marketers how colors, subjects, keywords, […]
Wayfair drops plan for customer service center in Meridian Township
CLOSE MERIDIAN TWP. – Online home good retailer Wayfair has backed out of plans to open a customer service center in Meridian Township this year. The center, first announced in November 2019, would have brought more than 500 full-time jobs to the region. Wayfair notified township officials on Friday that the […]
JD Sports, Finish Line Shoppers Are Complaining About Rampant Order Delays, Poor Customer Service
Click here to read the full article. Something could be amiss at JD Sports. That’s according to some social media users as well as a source who spoke to FN and described experiencing weeks of order delays and unreliable customer service from the Manchester, United Kingdom-based sportswear retailer since September. […]
Twilio to Acquire Segment, the Market-leading Customer Data Platform
SAN FRANCISCO–(BUSINESS WIRE)–Twilio (NYSE: TWLO) today announced that it has entered into a definitive agreement to acquire Segment for approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. The transaction is expected to close in the fourth quarter of 2020. […]