RALEIGH – ArenaCX, a newly launched venture in Raleigh focusing on customer service solutions, has raised $2 million in funding.
The capital infusion led by Soverign’s Capital was announced early Thursday.
The company was spun out from Raleigh-based Republic Wireless.
“ArenaCX completely transformed our approach to customer support for the better,” said Chris Chuang, CEO of Republic Wireless, in a statement. “Instead of focusing on recruiting, training, and scheduling support agents, our customer service leaders now are freed to focus on the actual customer experience and thus drive stronger strategic business outcomes. Every KPI and business measure improved dramatically.”
The funding will be used to “enhance its software platform, including integrations with more customer support software providers,” ArenaCX said.
“It is apparent now more than ever that business leaders need to make their organizations agile and adaptable,” said Alan Pendleton, President of ArenaCX. “In the current market, it can be extremely difficult and sometimes painful to adjust a support team quickly enough without alternating between layoffs and recruiting. ArenaCX provides a way for leaders to maximize their support investments, getting better results – sometimes with the same resources – as a result of competition.”