MaxMoney partners Nutanix to enhance customer service, strengthen operation

© Provided by New Straits Times KUALA LUMPUR: MaxMoney Sdn Bhd, a remittance services provider has adopted Nutanix Inc, a cloud computing company, to modernise its information technology (IT) infrastructure and improve customer experiences. MaxMoney has since then witnessed 100 percent system availability and increased response time for digital services […]



a close up of a logo


© Provided by New Straits Times


KUALA LUMPUR: MaxMoney Sdn Bhd, a remittance services provider has adopted Nutanix Inc, a cloud computing company, to modernise its information technology (IT) infrastructure and improve customer experiences.

MaxMoney has since then witnessed 100 percent system availability and increased response time for digital services at their branches, allowing the firm to serve more customers in a day.

MaxMoney now runs 60 virtual machines (VM), production systems, mission-critical databases and development operations on a system powered by Nutanix’ hyper-converged infrastructure.

These support the company’s mission-critical applications, including its email server as well as its money changer and currency wholesale applications.

MaxMoney chief technology officer Mohd Izzairi Yamin said customer experiences are the crux of of its business.

“We needed an agile, flexible and secure platform that allowed us to deliver efficient and exceptional customer service, while freeing us up to innovate and scale our business.

“Nutanix’s infrastructure was a perfect, comprehensive solution for several reasons, including ease of use and cost-efficiency. Many of the capabilities that Nutanix provides are only available as separate license packages in competing solutions,” he said in a recent statement.

With Nutanix, MaxMoney now has the flexibility to seamlessly move data from one server to another, thus helping ensure redundancy, load balancing and security of its data.

It is in a better position to store and protect customer information, as well as ensure compliance to data privacy and security regulations.

MaxMoney’s migration to private cloud was completed within a week.

Despite having no prior experience with Nutanix products, MaxMoney’s IT team found the platform straightforward and easy to use.

MaxMoney engineer Mohd Firdaus said all the information the company need to ensure that its systems are running smoothly is easily accessible on a single pane of glass with Nutanix Prism.

“The notification system has been a great help as well.

“Instead of troubleshooting all the time, we are now alerted by notifications if a problem arises. Our time can now be better invested towards innovating and building our digital services,” he said.

Founded in 1982, MaxMoney is the first Malaysian company to be awarded a full-fledged money service business (MSB) license by Bank Negara Malaysia.

MaxMoney provides money exchange and remittance services at over 20 locations nation-wide.

The company also allows customers to exchange and transfer money at any time and from anywhere through its mobile application.

Nutanix country manager for Malaysia Avinash Gowda said

many businesses in the financial services sector are digitalising to meet evolving consumer demands.

“Nutanix supports some of the largest financial institutions in Malaysia on their digital transformation journeys.

“Today, we are pleased to partner with MaxMoney to help the company modernise its IT infrastructures and up the ante in delivering exceptional customer experiences.

“With the Nutanix platform, MaxMoney is empowered to become more technologically nimble and better able to capitalize on market opportunities,” he said.

© New Straits Times Press (M) Bhd

Next Post

Next Insurance to Seek $2.25 Billion Valuation in Funding Round

(Bloomberg) — Next Insurance is in talks to raise new capital in a round that values the insurance technology startup at about $2.25 billion, according to people familiar with the matter. Load Error Alphabet Inc.’s CapitalG is in talks to lead the roughly $250 million funding round for the Palo […]