A Waterloo native, Greer is plugged into the community and can identify needs and areas where Hy-Vee can get involved, including being the store’s Partners in Education liaison with George Washington Carver Academy. As an HR manager, Gail works to make Hy-Vee an inclusive workplace.
“It’s important because we’re looking at a society that has to be inclusive of diversity in so many different ways, whether it’s race, gender, religion, age or physical barriers. We are open to making sure our staff looks like our customers,” she said.
Her efforts have contributed to Hy-Vee being named Iowa Vocational Rehabilitation Services’ top employer in Iowa.
“Gail’s biggest contribution is that she is a voice of reason,” Sailu Timbo, Hy-Vee’s vice president of community and diversity relations and former store director of the Logan Avenue Hy-Vee, wrote in his nomination. “She would often counsel me and other leaders on our business approach within the Waterloo community. The topics could include everything ranging from item selection, community outreach, donations, partnerships and sales promotions. She kept us in tune with the Waterloo community. This instilled pride in the employees and our loyal Hy-Vee customers.”
The award includes induction into Hy-Vee’s Customer Service Hall of Fame, a Legendary Customer Service name badge, custom-designed ring, crystal trophy and a free trip of her choice. Greer’s “helpful smile” will be among winners’ photos prominently featured on the side of Hy-Vee trucks, as well.