SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX

SugarCRM Inc., the innovator of time-aware CX, today announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging for omnichannel customer service and support. SugarLive seamlessly embeds Amazon Connect’s advanced, omnichannel contact center capabilities into Sugar Serve’s intuitive Service Console, empowering teams with powerful […]

Khoros Announces the Khoros Kudos Award Winners for Excellence in Digital Customer Engagement

Awards give “kudos” to industry-leading brands revolutionizing CX with Khoros’ software and services for digital care, messaging, chat, online communities, and social media marketing Khoros, a global leader in digital-first customer engagement software, today announced the winners and finalists of its first annual Khoros Kudos Awards. The awards recognized brands […]

Predicting The Future Of Services-Centric ERP

getty Cloud deployments dominate service-centric ERP sales, with less than 5% of Gartner clients interested in acquiring or maintaining premises-based systems. According to Gartner, the global ERP market will grow from an estimated $35.5B in 2021 to $50.9B in 2024, attaining a Compound Annual Growth Rate (CAGR) of 12.7%.   Financial […]

3 Ways To Deliver Effortless Customer Experiences

Getty Images In stressful times, customers crave simplicity. 2020 is challenging customer service leaders in ways few of us could ever have predicted. Customer-demand fluctuations, fractures in supply chains, workforce disruption, and rapidly evolving government policies have stressed organizations all at once. Meanwhile, COVID-19 has caused customer anxiety levels to […]

mysql – URGENT HELP ER Diagram

Hi there i need help on how I am supposed to do this ER Diagram based on this question. I need to have entities, attributes, relationships and primary/foreign keys. here is the question You are given the following business scenario.SmartService is a newly setup car repair and servicing workshop which […]

Mitchell Names CCMSI a 2020 mPower Customer Award Winner

SAN DIEGO, Oct. 13, 2020 /PRNewswire/ — Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced that Cannon Cochran Management Services, Inc. (CCMSI) has been named a 2020 mPower Customer Award winner. CCMSI transformed their businesses through artificial intelligence (AI) to […]

Alkira Raises $54M Series B for Network Cloud Offering Following Transformative Customer Deployments

The Alkira Network Cloud Offers Dramatic Simplification and Agility Across Hybrid and Multi-Cloud Networks with Integrated Network and Security Services Alkira®, Inc., the Network Cloud pioneer, announced today a $54M Series B funding led by Koch Disruptive Technologies (KDT) with participation from Sequoia Capital, Kleiner Perkins, GV (formerly Google Ventures), […]

TNS Launches New Financial Markets Online Customer Monitoring Solution

TNS Launches New Financial Markets Online Customer Monitoring Solution Transaction Network Services (TNS) is launching TNS Oculus, a new online portal that provides financial markets customers visibility into their TNS services, including performance and utilization tracking. The easy to learn, intuitive interface gives users real-time insight into their network performance, […]

Colo Atl Launches Customer Portal Powered by Carma

ATLANTA and DENVER, Oct. 13, 2020 /PRNewswire/ — Colo Atl, an American Tower company, is announcing its new customer-facing portal available at Colo Atl customers can now initiate new requests, review existing installations, and check the status of service delivery on a mobile-responsive website, directly linked to the operational data […]

DeepTarget Utilizes Machine Learning Algorithms to Improve Customer Experience

MADISON, Ala.–(BUSINESS WIRE)–DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications across digital channels for banks and credit unions, announced its use of leading-edge machine learning techniques partnered with historical, proprietary data to help community financial institutions complete more transactions, open more accounts […]