Picarro Expands Presence in Asia with New Customer Service and Support Office in South Korea

SANTA CLARA, California, Sept. 29, 2020 /PRNewswire/ —  Picarro Inc., a leading provider of trace gas analyzers for a variety of air monitoring applications, is expanding its presence in Asia by opening a customer service and support office in Hwaseong, South Korea. Having sales staff, repair services, and replacement parts available locally will allow the company to better support its growing customer base there.

Picarro, Inc., a leading provider of solutions to measure greenhouse gas (GHG) concentrations, trace gases and stable isotopes across many scientific applications and industrial markets.
Picarro, Inc., a leading provider of solutions to measure greenhouse gas (GHG) concentrations, trace gases and stable isotopes across many scientific applications and industrial markets.

“Our portfolio of extremely sensitive and accurate analyzers enables semiconductor and equipment manufacturers to identify and mitigate airborne molecular contamination in the fab faster, resulting in better yield,” said John Park, General Manager at Picarro. “With several key semiconductor fabs and equipment manufacturers located in South Korea, and increasing adoption of our scientific instruments in other industries,

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Overstock Celebrates Customer Day on October 4, Kicking Off the Biggest Sale of the Year

The MarketWatch News Department was not involved in the creation of this content.

SALT LAKE CITY, Sep 29, 2020 (GLOBE NEWSWIRE via COMTEX) —
SALT LAKE CITY, Sept. 29, 2020 (GLOBE NEWSWIRE) — On October 4, Overstock.com, Inc. (NASDAQ:OSTK), a leading online retailer for all things home, launches its biggest sale of the year, offering customers 36 hours of massive markdowns on more than one million top-rated products. With an ongoing commitment to quality and value, Customer Day celebrates Overstock shoppers – offering consumers 70% off on thousands of home furnishings and home improvement items.

“Customer Day is an opportunity to express our immense gratitude and say ‘thank you’ to customers for choosing Overstock,” said Dave Nielsen, President of Overstock Retail. “October 4th is the biggest sale of the year and marks the celebration of 21 years as a leader in the e-commerce space. On top of providing a

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Oracle Updates Unity Customer Data Platform and Integrates with Zoom and Sprinklr

Oracle today at its Oracle Apps Live virtual event announced a series of innovations within its Unity customer data platform (CDP), providing a single platform that unifies all customer data and enables it to be activated within existing business processes. The company also announced integrations of its Fusion Cloud Customer Experience with Zoom Video Communications and Sprinklr

“We take managing customer data extremely seriously at Oracle and are focused on delivering innovations that help marketers eliminate all the costly and complex integration challenges that typically come with gaining a complete and actionable view of the customer,” said Rob Tarkoff, executive vice president and general manager of Oracle Cloud CX and Data Cloud, in a statement. “With Unity we are uniquely placed to address this challenge for marketers. Unity not only brings all data together to create a single view of the customer, but unlike other CDPs, it is also integrated

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ActiveCampaign expands its Customer Experience Automation (CXA) solution to power service and advocacy through the entire customer lifecycle.

Customer support and account management teams now have the tools to strengthen customer advocacy through more personalized customer dialogue at every touchpoint.

CHICAGO, Sept. 29, 2020 /PRNewswire/ — ActiveCampaign, the leader in Customer Experience Automation (CXA), today launched their CXA for Service solution, which meaningfully connects service and support interactions to the entire customer experience.

(PRNewsfoto/ActiveCampaign)
(PRNewsfoto/ActiveCampaign)

Too many businesses treat success and support as an afterthought, and rely on canned responses, cold outreach, and autoresponders for post-sale customer engagement. ActiveCampaign’s CXA for Service solution solves this problem by connecting all customer-facing teams to past and current conversations happening across all channels.

Customer data from the entire lifecycle can be used to personalize campaigns and inform live dialogue, so every interaction — whether delivered via human or automation — is designed for each customer.

Businesses can use CXA for Service to:

  • Inform current customer support conversations with historical data and

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Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service

The MarketWatch News Department was not involved in the creation of this content.


REDWOOD SHORES, Calif., Sept. 29, 2020 /PRNewswire via COMTEX/ —
REDWOOD SHORES, Calif., Sept. 29, 2020 /PRNewswire/ — Oracle today announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, that will help organizations deliver personalized and connected experiences for customers. The new integrations help marketers reach audiences on social media and other messaging channels at any point in the customer journey and help customer service professionals resolve service requests more efficiently.

“Customers want an immediate, personalized, and consistent experience, no matter which channel they choose to engage with a brand,” said Stephen Fioretti, vice president, CX Strategic Partnerships and Business Development, Oracle CX. “Our partnership with Sprinklr supports our commitment to helping marketers and customer service professionals quickly and easily gain access to the information

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Pay with your palm? Amazon unveils biometric ID, touting convenience and testing customer trust

The Amazon One palm-scanning biometric ID system will roll out initially as an option for customers when they check in to two Amazon Go convenience stores in Seattle. (Amazon Photo)

Amazon has developed a new biometric ID system that works by scanning the palms of participating customers, planning to ultimately let people make in-store payments, gain access to office buildings, and move quickly through stadium turnstiles by holding out a hand.

The system, called “Amazon One,” comes with numerous safeguards designed to protect user data. Even so, Amazon’s use of biometrics in stores and other commercial settings promises to attract scrutiny at a time of heightened awareness of digital security and privacy, testing the limits of customer trust in the company.

Amazon One is set to debut Tuesday at two Amazon Go convenience stores near the company’s Seattle headquarters, giving customers an alternative to the regular process of checking into

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Randstad US to bring 500 remote customer service and call center jobs to San Diego

SAN DIEGO, Sept. 28, 2020 /PRNewswire/ — Randstad US announces it is hiring 500 remote customer service representative jobs in San Diego, California. Candidates looking for job opportunities can apply through an online portal or attend an upcoming virtual hiring event.

Randstad will accept applications during an upcoming virtual career expo taking place on September 30, 2020 between 9:00 a.m. to 3:00 p.m. PST Interested candidates are encouraged to RSVP for the virtual hiring event or contact RIS-SanDiego@randstadusa.com for more information.

The customer service representative roles are paying up to $18.00 an hour depending on experience. Candidates must be willing to work a 40-hour schedule and possess a high school diploma or GED equivalent.

“More than 12 percent of all workers in San Diego are out of work right now, which only heightens the importance of traditional rush of holiday season employment,” said Veronica Iniguez, area vice

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Glia Hosts Inaugural Digital Customer Service Summit

Glia conference provides opportunity for financial institutions to discuss DCS trends and learn best practices for transforming customer service in a digital world

NEW YORK, Sept. 28, 2020 /PRNewswire/ — Glia, a leading provider of Digital Customer Service (DCS), is hosting the first-ever event exclusively dedicated to DCS, the Digital Customer Service Summit, on Thursday, Oct. 8.

Glia (https://www.glia.com) (PRNewsfoto/Glia)
Glia (https://www.glia.com) (PRNewsfoto/Glia)

The virtual conference is designed exclusively for business leaders and practitioners in the DCS space to share insights and best practices. The event will include speakers from both Glia and its client community, discussions around DCS trends and concrete examples of how financial services companies can implement meaningful digitization of customer and member service to drive efficiencies and improve the customer experience.

Andrea Argueta, chief operating officer from IDB Global Federal Credit Union and one of the event’s speakers, said, “Glia is providing a unique forum for

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Randstad US to bring 1,100 remote customer service and call center jobs to Texas

Randstad is hiring call center experts ready to work from home in Texas

HOUSTON, Sept. 28, 2020 /PRNewswire/ — Randstad US announces it is hiring 1,100 remote customer service representative jobs in Texas. Candidates looking for job opportunities can apply through an online portal or attend an upcoming virtual hiring event.

Randstad will accept applications during an upcoming virtual career expo taking place on September 30, 2020 between 9:00 a.m. to 3:00 p.m. CDT. Interested candidates are encouraged to RSVP for the virtual hiring event or contact RIS-CGRecruitment@randstadusa.com for more information.

The customer service representative roles are paying up to $13.50 an hour depending on experience. Candidates must be willing to work a 40-hour schedule, possess a high school diploma or GED equivalent, and have access to a personal computer, USB headset, and high-speed internet.

“Workers in Texas continue to grapple with the aftershocks of the pandemic

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Web Manuals Grows Customer Base by 25 Percent in 2020

Krister Genmark, director of operations Americas, Web Manuals

Krister Genmark, director of operations Americas, Web Manuals

Web Manuals

More than 300 aviation businesses worldwide now use Web Manuals to digitize their manuals and regulatory documentation, an increase of 25 percent since the start of the year.

The surge in document digitization in 2020 is being led by the US, with over 100 stateside companies now using Web Manuals.

Krister Genmark, Director of Operations Americas at Web Manuals says: “A number of factors have contributed to the rising demand for document digitization. Firstly, the trend towards business aviation, specifically charter flights as a way of safely travelling has increased this sector of our customer base. Secondly, drone use has substantially grown during the pandemic, with the necessary regulatory information meaning efficient document management was needed. Thirdly, the demand for air freight has increased the number of cargo operators requiring support.”

Following the success of the company’s freemium package which

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